FAQ

EROS GLOW:

My Order

Where’s my order?

How do I return an item?

How is my order shipped? All orders are shipped in either a plain brown box or a padded business envelope, depending on your items. The packaging is completely anonymous with just your address and ours. As EROS GLOW is dedicated to maintaining your privacy, we use an alias on the return address label.

How much is shipping? We charge a flat rate of $8.99 for standard shipping to the continental United States and to military addresses. Shipping to Alaska, Hawaii, and U.S. territories is $8.95. Standard shipping on orders over $59 is free when you apply the code 59SHIP during checkout. There are several express delivery options available for a small additional charge. Check International Shipping Rates.

When will my order be shipped? Express delivery options such as UPS Next Day Air, UPS 2-Day Air, and Priority Mail are shipped on the same day, if your order is received by 2:45 pm ET. During checkout, our shipping options will indicate when you will receive your order.

Will UPS deliver my order on the weekend? The UPS Next Day and UPS 2-Day shipping options are for business days only. UPS Saturday Delivery is available. UPS also does not deliver on most holidays.

What if I’m not satisfied with my order? Under our 100% Customer Satisfaction Guarantee, you can return any item for any reason within 90 days.

How long will it take to get my package? Standard shipping takes 5 to 8 business days on the East Coast and 10 to 14 on the West Coast. You can get a more precise estimate using your zip code during the checkout process. We have several express delivery options available if you need to get your order faster.

How do I ship to a military address?

Do you ever substitute items? Occasionally our manufacturers may discontinue or redesign a product we feature on the website. In those cases, we may substitute a similar item of equal or greater retail value in your order. All substitutions are covered by our 100% Customer Satisfaction Guarantee.

What shows up on my credit card statement? The name “EROS GLOW” will appear discreetly on your credit card statement to maintain your privacy.

Why can’t I select Priority or Express Mail for shipping? Priority and Express Mail are provided solely for orders to be delivered to a P.O. Box as a way to give those customers a faster option than standard delivery.

Do I need to sign for my order? All orders over $400 automatically require a signature, regardless of the delivery method. EROS GLOW might ask for a signature if you are reshipped an item or order. UPS requires signatures for items over $250 and when you are reshipped an item or order.

Email Mailings What type of emails can I get from EROS GLOW? There are several different types of emails and delivery options that you can sign up for in your account on the Email Preferences Page.

At the standard level, you’ll receive all of our emails, so you’ll never miss out on the latest products, hottest deals, and ongoing promotions. Simply select Opt In on the Email Preferences page.

And you can opt out of email promotions completely by clicking the Opt Out option. Note that even if you opt out of promotional emails, you will still get emails about your order, including order updates & confirmations, online shipping confirmations, and customer service inquiries.

How do I ensure that I get EROS GLOW emails in my personal inbox? To make sure you continue to receive EROS GLOW emails in your personal inbox (not bulk or junk folders), please add our email addresses to your email address book.

Can I create an account & not get promotional emails? Yes, you can. After creating an account, go to the Manage My Email Notifications section. Click on the email link and select “Opt Out” and hit the Submit button.

How do I get off your email mailing list? There are two ways to remove yourself from our email mailing list:

• If you have an EROS GLOW account, sign in and go to the Manage My Email Notifications section. There, you can adjust how often you receive emails or unsubscribe completely.
• If you don’t have an account with us, scroll down to the bottom of your last EROS GLOW email and click on the unsubscribe link. This takes you to a page where you can opt out entirely from future promotional emails.

My Account I forgot my password. How do I retrieve it?

Will you sell my personal information? EROS GLOW will never sell your personal information. However, there might be times when we share some of your information with third-party companies to improve customer service and satisfaction. You can learn more by reading our Privacy Policy.

Why can’t I log in? First, make sure that your caps lock button is off. If you’re still having problems, then you can Reset Your Password.

General Questions How do I know your site is safe to use? EROS GLOW’s computer experts make every possible effort to protect your credit card information and personal data by following strict security standards in the industry to prevent hacking.

When is your Customer Service Department open? Our friendly customer service reps are happy to help! Phones are open Monday to Friday from 9 am to 5 pm.